Candyland Casino Terms & Conditions
These Terms and Conditions govern access to and use of Candyland Casino, including its website, games, promotions, payment services and related features. By opening an account or using the services, you confirm that you have read, understood and accepted these Terms.
Please review these Terms carefully before playing. They should be read together with any specific promotion rules, privacy information and other notices displayed on the Candyland Casino website. If you do not agree with any part of these Terms, you must not use the services.
Acceptance of Terms
These Terms form a legally binding agreement between you and Candyland Casino. They apply whenever you visit the website, register an account, deposit funds, participate in a game or claim an offer.
Additional terms may apply to particular games, payment methods or promotional campaigns. Where specific rules conflict with these Terms, the specific rules will apply to the relevant activity only. You are responsible for checking the applicable information before taking part.
Only one personal account may be held by each customer unless Candyland Casino has expressly agreed otherwise. Opening or using an account on behalf of another person is not permitted.
Eligibility
Candyland Casino is intended for individuals aged 18 or over. You must meet the minimum legal age applicable to you and must not use the services if gambling is prohibited where you are located.
By registering, you confirm that:
- You are at least 18 years old.
- The information you provide is accurate, complete and current.
- You are accessing the services for your own personal use.
- You are not restricted from gambling by law, a court order or an agreement with Candyland Casino.
Candyland Casino may refuse registration or restrict access where eligibility cannot be established satisfactorily.
Account Registration
You must complete the registration process using your own details. Information may include your full name, date of birth, address, contact details and other information reasonably required to operate the account.
You are responsible for keeping your login credentials confidential and for all activity carried out through your account. You must notify Candyland Casino promptly if you believe your credentials have been compromised, your account has been accessed without permission or any registration information has changed.
An account must not be transferred, sold, rented or made available to another person. You may not create multiple accounts to obtain an advantage, avoid restrictions or access the same offer more than once.
Verification
Candyland Casino may request documents or information to confirm your identity, age, address, payment ownership or source of funds. Verification can be requested before or after registration, before a withdrawal or at any other time considered necessary for account security and compliance purposes.
Documents must be genuine, clear, current where appropriate and provided by the person to whom they relate. Attempts to submit altered, misleading or incomplete information may result in delayed transactions, cancellation of benefits or account restrictions.
Until verification has been completed, Candyland Casino may limit deposits, gameplay or withdrawals. You are responsible for ensuring that the information on your account remains accurate.
Deposits
Deposits must be made using a payment method registered in your name or otherwise authorised for your use. Candyland Casino may reject or return payments that cannot be verified or that appear to have been made by a third party.
Funds are credited once the payment provider confirms the transaction. Candyland Casino is not responsible for delays caused by banks, card issuers, payment processors, technical failures or incorrect payment details.
You must not deposit funds for the purpose of transferring money to another person or using the account as a payment facility. Candyland Casino may request additional information about a deposit and may hold relevant funds while checks are completed.
You should only deposit money that you can afford to lose. Deposit limits or other account controls may be available through the relevant account tools.
Withdrawals
Withdrawal requests are processed using the available payment options and may be subject to account verification, payment checks and any applicable transaction limits. Candyland Casino may return funds to the original payment method where this is appropriate.
Before a withdrawal is approved, you may be required to provide further information or complete outstanding verification. Withdrawals can also be delayed if a payment provider, technical issue or security review affects processing.
Winnings obtained through fraud, prohibited activity, payment abuse or a breach of these Terms are not eligible for withdrawal. Any applicable bonus conditions must also be satisfied before bonus-related funds can be withdrawn.
You should check all payment details carefully. Candyland Casino is not responsible for losses caused by incorrect information supplied by you.
Bonuses
Promotions, bonuses and free spins are subject to the conditions displayed with the relevant offer. These conditions may specify eligibility, activation requirements, expiry dates, wagering requirements, game contributions, maximum winnings, deposit limits or other restrictions.
Unless the promotion rules state otherwise, offers are limited to one per person, household, device, payment method or other associated account information. Candyland Casino may withdraw an offer where it has been claimed in error or where the eligibility requirements have not been met.
You must not abuse a promotion by creating accounts, manipulating gameplay, using payment methods belonging to others or coordinating activity to obtain an unfair benefit. Candyland Casino may cancel bonus funds and related winnings where promotional abuse or a breach of the offer terms is identified.
Acceptable Use
You must use Candyland Casino lawfully, honestly and responsibly. The website and services may be used only for personal entertainment and genuine participation in the games made available to you.
You must not interfere with the operation or security of the website, attempt to bypass technical controls or use the services in a way that could harm Candyland Casino, its customers or service providers.
When communicating with support or using any interactive feature, you must remain respectful and must not submit unlawful, threatening, abusive, defamatory or harmful material.
Prohibited Activities
The following activities are prohibited:
- Using false, stolen or misleading identity information.
- Using payment methods without the holder's permission.
- Colluding with other customers or attempting to influence game outcomes improperly.
- Using bots, scripts, automated tools, malware or unauthorised software.
- Exploiting errors, technical faults, pricing mistakes or payment processing issues.
- Attempting to launder funds, conceal the source of money or use the account for unlawful purposes.
- Using multiple accounts to evade limits, exclusions, restrictions or promotional rules.
- Reversing or disputing legitimate payments without a valid reason.
If prohibited activity is suspected, Candyland Casino may investigate, suspend relevant transactions, restrict the account and take any other action permitted under these Terms.
Intellectual Property
All website content, including branding, graphics, text, designs, software, game interfaces and promotional material, belongs to Candyland Casino or its licensors unless stated otherwise. You receive a limited, personal and non-transferable right to access the services for their intended purpose.
You must not copy, reproduce, modify, distribute, publish, reverse engineer, frame or commercially exploit any part of the website without prior written permission. Nothing in these Terms transfers ownership of intellectual property to you.
Limitation of Liability
Candyland Casino will take reasonable steps to keep the services available and secure, but uninterrupted access cannot be guaranteed. The website may be unavailable because of maintenance, updates, technical faults, network problems or circumstances outside reasonable control.
To the extent permitted by applicable law, Candyland Casino is not responsible for losses caused by your failure to protect account details, incorrect information, payment provider actions, unauthorised access resulting from your negligence or use of unsupported equipment or software.
Nothing in these Terms excludes or limits liability where doing so would be unlawful. You remain responsible for understanding the risks of gambling and for deciding whether participation is suitable for you.
Account Suspension
Candyland Casino may suspend, restrict or close an account where there is a security concern, suspected breach of these Terms, failed verification, payment problem, responsible gambling concern or legal or compliance reason.
During a review, access to games, bonuses, deposits or withdrawals may be limited. You must cooperate with reasonable requests for information. Where an account is closed, any undisputed balance may be handled after relevant checks are completed, subject to applicable rights and obligations.
You must not open a new account to avoid a suspension, closure, self-exclusion or other restriction.
Privacy
Personal information is handled in accordance with the privacy information made available by Candyland Casino. Information may be used to create and manage your account, process payments, provide customer support, improve services, prevent fraud and meet applicable operational requirements.
You should ensure that the information you provide is accurate and notify Candyland Casino of relevant changes. Information may be shared with service providers or other parties where necessary for the purposes described in the applicable privacy information or where legally permitted.
Responsible Gambling
Gambling should remain an enjoyable form of entertainment and should never be treated as a way to earn income or recover losses. Set limits before playing and take regular breaks.
If gambling is becoming difficult to control, use the available account controls or contact support to discuss restriction options. You may also seek independent advice from an appropriate support organisation. Candyland Casino may apply additional safeguards where there are indications that a customer may be at risk.
Do not gamble when affected by alcohol, medication, stress or other circumstances that may impair your judgement. If you have self-excluded or asked for an account restriction, do not attempt to bypass it by opening another account.
Amendments
Candyland Casino may update these Terms to reflect changes to the services, payment processes, security measures, promotional practices or applicable obligations. The current version will be made available on the website.
Where changes are significant, reasonable notice may be provided through the website or your account. Continuing to use the services after revised Terms take effect indicates acceptance of the updated wording. If you do not agree with a change, you should stop using the services and contact Candyland Casino about your account.
Contact Information
For questions about these Terms, account access, verification, payments, promotions or responsible gambling support, contact Candyland Casino through the customer support channel provided on the website or by email at [email protected].
When contacting support, provide enough information for your request to be identified, but do not send passwords or complete payment credentials. Customer support may request reasonable information to confirm that it is communicating with the account holder.
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